Training FAQs
Q: Is your training free?
A: No, our training is charged per course. We offer e-Learning modules which are entirely free.
Q: I work within the charity sector, could you provide a discount for the training?
A: Unfortunately, we are unable to offer training at a discounted rate or free of charge for charities or NGOs. Our training is already provided at a very low cost which solely covers the materials and time required to run the sessions. As much as we would love to support charitable initiatives, we must ensure we can continue offering the training sustainably.
Q: What level is training offered at?
A: ESAB does not attribute specific training levels to the courses they offer, as they are designed to meet a vast multi-agency audience. However, a suggested ‘equivalent’ training level for each course can be found within each course summary. All eLearning modules are equivalent to Level One.
Q: Why do I need a purchase order (PO)?
A: A purchase order (PO) number is required to ensure accurate processing and tracking of your course booking. It helps us efficiently manage invoicing, payments and record keeping which reduce error and delay. The PO also serves as a reference for both parties, making it easier to handle inquiries or adjustments.
Q: I don’t know how to get a purchase order (PO)
A: Please speak with your organisation on how to raise a purchase order. If your organisation cannot provide purchase orders, please speak to the ESAB Team (esab.training@essex.gov.uk), who may be able to generate one for you.
Q: How do I know I’m booked on the course?
A: Upon submission of your booking, you will receive a confirmation email which contains a unique reference number, followed by a second confirmation email which contains the name, date and cost of the course you have booked. A final confirmation email will be sent around 2-4 weeks prior to the course taking place, which will contain full joining instructions (including a link to join the training).
Q: When will I receive the invoice for payment?
A: An invoice will be raised approximately 4 weeks prior to the course date. Payment for the training is required ahead of the course taking place.
Q: I need to cancel my course or re-schedule it; how do I do this?
A: We require 5 working days to process a request for cancellation otherwise you will be charged for the course so please contact us as soon as your plans change. Where possible we will try to accommodate a change of date.
Q: Will I receive CPD points or participatory points once I have attended an ESAB training course?
A: ESAB do not issue CPD points for the training courses we commission, however a certificate of attendance is issued following course completion.